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(425) 338-9773

Office Policies


Appointment Policy


The office attempts to schedule appointments at your convenience and when time is available. Preschools children should be seen in the morning because they are fresher, and we can work more slowly with them for their comfort. School children with a lot of work to be done should be seen in the morning for the same reason. Dental appointments are an excused absence. Missing school can be kept to a minimum when regular dental care is continued.

Since appointment times are reserved exclusively for each patient, we ask that you please notify our office 24 hours in advance of your scheduled appointment time if you are unable to keep your appointment. Another patient, who needs our care, could be scheduled if we have sufficient time to notify them. We realize that unexpected things can happen, but we ask for your assistance in this regard.

Do I stay with my child during the visit?


We invite you to stay with your child during each appointment. Some children may want to come back independently or may do better when they are building a relationship with our staff one-on-one.

For the safety and privacy of all patients, other children who are not being treated should remain in the reception room with a supervising adult.

What about finances?


Payment for professional services is due at the time dental treatment is provided. Every effort will be made to provide a treatment plan which fits your timetable and budget and gives your child the best possible care. We accept cash, personal checks, debit cards and most major credit cards.

Our Office Policy Regarding Dental Insurance


If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits as we will collect from you the estimated amount insurance is not expected to pay. By law your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will review each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. If you have not paid your balance within 60 days a re-billing fee of 1.5% will be added to your account each month until paid. We will be glad to send a refund to you if your insurance pays us.

PLEASE UNDERSTAND that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no times guarantee what your insurance will or will not do with each claim. We also can not be responsible for any errors in filing your insurance. Once again, we file claims as a courtesy to you.
What Our Patients Are Saying About Us

"My 4 year old son loves getting his teeth cleaned! He woke up asking when he was going to go get his teeth brushed because he remembered us talking about it the day before. His assistant Whitney was awesome and made the experience spectacular. The treasure tower on the way out was just icing on the cake!"
Katie B. - Everett

READ MORE REVIEWS


LELAND SHENFIELD, DDS, MSD
A Mill Creek, Washington Pediatric Dentist
16030 Bothell Everett Highway Suite 250,
Mill Creek, WA 98012

FAX: 425-338-9743
(425) 338-9773





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